Booking Terms

When you book with Holistic Kidz Ltd, we aim to provide a service that you are completely satisfied with. Below is a list of our booking terms and conditions
If you have any questions about our Terms and Conditions, please call our management team on 07802480463

Booking
Bookings placed online will be confirmed by a booking email. Payments made online will be confirmed by an emailed payment confirmation. Full payment constitutes acceptance of these booking terms and conditions.

Payment
Holistic Kidz LTD accepts payment by online bank transfer. A booking is only confirmed once we’ve received full payment. All bookings must be paid in full prior to the commencement of your chosen service.
Bookings that qualify for any promotional offers, need to be paid in full at the time of booking.

Cancellations
You can cancel a booking up to 14 days before the first date of your booking - we will provide a full refund. If cancellation is less than 14 days before the first date of the booking, payment can not be refunded. Cancellations due to illness will be refunded if made up to 7 days prior to the start of your chosen service. Cancellations made on or before the day your child is due to attend cannot be refunded or moved to another date.

Due to unforeseen circumstances, such as an extreme weather warning, we may have to cancel some dates in advance and we will give as much notice as possible and offer alternative date options if available, or refund all monies paid for the dates cancelled.

Changes to your booking
We know plans change, so you can change booking dates free of charge any time up to 14 days before the date you would like to change - as long as there is availability. Changes requests made less than 14 days prior to the date you would like to change to is not possible. All changes to bookings can only be made directly by emailing info@holistickidz.com or alternatively please call our admin team on 07802480463 to request date change.

Illness and First Aid
It is the purchaser’s responsibility to inform Holistic Kidz LTD at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements, so that we can make provision for the child’s specific needs. If this information is not provided we reserve the right to exclude the child from some or all activities. 

If a child is deemed too ill by the Head Coach upon arrival to a course, we reserve the right to refuse participation on the course until the child has been symptom free for at least 24 hours. If a child requires medication, our staff can only administer medication if it is specifically prescribed for that child, by a health professional.

Appropriate First Aid will be administered to children in the event of an accident while under Holistic Kidz LTD care. If the accident is more serious, we may need to call the emergency services and will immediately inform parents. We have comprehensive procedures for major accidents that all staff are trained in.

Photography and Video
On occasion, Holistic Kidz may employ the services of a suitable and Access NI cleared photographer / Videographer to take marketing pictures/ videos during camp times. These photos/videos or others taken by Holistic Kidz Head Coaches may be used in our marketing materials including for brochures, PR campaigns, website and our social media.If you do not wish for your child to be in any marketing materials please let us know by selecting the appropriate box in consents.

Policies and Procedures
For our full policies and procedures document, please email our admin team at info@holistickidz.com

Child Exclusion
Holistic Kidz LTD reserves the right to exclude any child for any reason, including but not limited to inappropriate parent or child behaviour, illness, and bullying. Please see Holistic Kidz etiquette agreement.

Feedback
At Holistic Kidz we aim to go above and beyond your Childs expectations on a daily basis. We aim to give your children the most fun-filled experience possible, and also give you peace of mind that you have chosen the best activity provider for your child. If you are not satisfied with our service, please let us know as soon as possible so we have the opportunity to immediately resolve this for you. 

Let our management team know as soon as possible by calling us on 07802480463. Thank you.

Data Protection/Privacy Policy
We are registered under the Data Protection Act and will treat all your, and your child’s, Personal Information as confidential. We will keep it secure and we will fully comply with all applicable UK Data Protection Act and consumer legislation. We may use your information to tell you about other products or services that only Holistic Kidz LTD offer. Once your booking has been provided, you may unsubscribe from our database at any time.

Please be aware that all staff at Holistic Kidz LTD have a legal duty to respond if we suspect a child may be suffering a form of abuse, or if a child discloses information to us. We take this responsibility very seriously and expect all of our coaches to be vigilant for the signs of abuse. Holistic Kidz LTD train all employees in spotting the signs of abuse and the procedures to take in the case of a disclosure.

Insurance and Liability
Holistic Kidz are covered by Public Liability Insurance up to £5million.

Disclaimer
Activities provided by Holistic Kidz Ltd can be physical and demanding, and may have inherent hazards associated with them. Whilst Holistic Kidz Ltd takes all reasonable precautions to try and ensure the health and safety of all participants, unfortunately accidents can occur.

Please note that if your child is not found adhering to the safety rules or instructions given by our coaches, we reserve the right to take them out of the daily session for the safety and enjoyment of other participants.

By agreeing to these terms and conditions you also confirm that you understand there are inherent risks associated with Holistic Kidz activities and accept that no responsibility for accidents or injuries or loss of damage to personal property rests with the supervisory Holistic Kidz employees unless proven to be caused by their negligence.

Should you have any queries regarding our booking terms and conditions then please do not hesitate to contact us.